ResortFlow is a web-based Property Management System developed for premium holiday parks. The House Owner module provides a central hub where accommodation owners can check their property’s availability, own bookings, financial settlements, and communications with park management — all accessible from any modern web browser.
This user manual provides comprehensive guidance for each feature of the ResortFlow – Owner module. It is intended for resort property owners who are new to the platform or need a reference guide for its features.
1.1 Platform Overview
The ResortFlow Owner Module offers the following core sub-pages:
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Dashboard — Personalised welcome screen with weather, announcements, unit overview, and booking statistics
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My Availability — Interactive calendar to check property availability for each accommodation
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My Reservations — View and manage own bookings
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My Details — Update personal information, view contracts and documents, change password
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Settlements — Access and download quarterly financial settlement PDFs
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News Feed — Stay informed with resort news articles and park announcements
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Contact — Send enquiries or messages directly to park management
1.2 Supported Languages
ResortFlow supports four languages: English (EN), Dutch (NL), German (DE), and French (FR). The language can be changed at any time by clicking the flag icon in the top navigation bar and selecting the preferred language from the dropdown menu.
1.3 System Requirements
ResortFlow works in all modern web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. An active internet connection and valid login credentials are required to access the portal.